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Infrastructure

To be able to satisfy our customers’ requirements and offer them an effective and personalised service, Instituto DYM has offices in Barcelona and Madrid.

Barcelona
C/ Córcega 329 (4ª Planta)
08037 BARCELONA
Tel: +34 93 415 20 20
Fax: +34 93 238-06 49
e-mail address: mr@institutodym.es

Madrid
C/ Núñez de Balboa, 120 (2ª Planta)
28006 Madrid
Tel: +34 91 782 01 20
Fax: +34 91 564 24 82
e-mail address: madrid@institutodym.es

The offices of Instituto DYM are very well-connected for public transport – with Metro and train stations and bus stops within 3 minutes.

ROOMS FOR FOCUS GROUPS:
Four rooms
in Barcelona focus groups and two in Madrid. All fitted out with equipment for clients to listen in, two-way mirrors and DVD recording.
Focus Vision & Video conferencing service so that our clients can more easily follow the groups.

TASTE-TEST ROOMS:

Two rooms in Barcelona and two rooms in Madrid with partitions for product taste tests.

KITCHENS FOR PREPARING FOR PRODUCT RESEARCH:

Two kitchens in Barcelona and one in Madrid fully equipped for storing, preparing and handling products.

ROOMS FOR PRESENTING RESULTS:

Printing of questionnaires, presentation of reports and other documents (two multi-printers: black & white and colour as well as three photocopiers).

DYMPHONE:

Dymphone (our department for computer-based telephone research – Computer Assisted Telephone Interview CATI) is operated through our own telephone interviewing centre. It has 118 CATI stations, making us one of the largest call centres in Spain dedicated exclusively to telephone interviewing. We have a team of professionals and organisation that enables us to offer our customers a high capacity for work carried out very efficiently.

FACE-TO-FACE:

Tablet PCs for face-to-face interviews and for face-to-face surveys and counts.

CODING:
IT equipment for COMPUTER CODING.

OTHER INSTITUTO DYM MATERIAL:

Six TV/DVDs for recording and playing audiovisual and advertising materials.
Computer equipment integrated into all workstations (more than 45 PCs, excluding the CATI workstations), connected via local area network.
Additional equipment: 8 printers, 8 modems, 15 CD-ROM/DVDs, 2 scanners, Internet connection, etc.Communications equipment with more than 110 telephone lines, fax and e-mail.Point-to-point connection (voice) between the Madrid and Barcelona offices. Data transmission via 4 MBps ADSL.