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Quality policy

Instituto DYM has been accredited with the UNE-ISO 20252 standard, certified by AENOR and the CCI/ESOMAR Code of Conduct.

This standard regulates the working processes and quality control mechanisms of all phases of each job – from writing proposals and reports, designing questionnaires, fieldwork, coding and calculation of data, reports and conclusions.

As a member ofInsight & Analytics , Instituto DYM uses the SACC SYSTEM (quality system).

SACC forms part of Insights & Analytics´s Quality Programme that is promoted within the research industry.

With SACC, both the client and the company carrying out the qualitative research can get information about respondents’ prior participation in qualitative research projects.

This helps to avoid repeated attendance and improves the recruitment system.

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